Claims Officer - English + 2 EU Languages

Claims Officer

The role of a Claims Officer involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities :

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target Use AC`s client database accurately and effectively to ensure reports generated give a true reflection of the department`s workload, which consequently facilitates effective target planning Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided. In line with the company`s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills Other Ad hoc duties as required

Experience Required:

Previous experience in a customer focused role, in a an administrative capacity Experience working in pressurised environment with tight deadlines Fluency in English and 2 other European languages

Behavioral Competencies:

Customer focused Strong communication (verbal & written) Ability to work effectively within a team environment Honesty and Integrity Ability to work under pressure Results driven and solution oriented

Technical Competencies

Strong Knowledge of Microsoft Office (Excel, Word)

Benefits Offered

Competitive salary 100% refund of public transport costs Meal vouchers (8 EUR/day) Group insurance package (hospitalisation/life & death) Discounts on home, car and other insurance

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development.

Allianz Partners is an Equal Opportunities Employer

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